Transformation Consulting
Implementing technology platforms that will transform business processes
THE NEED FOR TRANSFORMATION
Now more than ever organisations around the world are looking to transform their business models through some form of digital transformation. The end result of the transformation activity is to enhance operational processes, implement some form of automation and ultimately improve the customer experience. With the exponentially growing amount of data available today there is a need for managing this data and how its used. This is where Digital Transformation platforms and solutions can help.
“The end result of the transformation activity is to enhance operational processes, implement some form of automation and ultimately improve the customer experience. “
HOW WE CAN HELP
With the explosion of new automation tools and digital platforms, many opportunities are being created however most organisations do not engage in transformation activities that cover all areas of their business and as a result only implement in parts. In our view there are three key elements of a digital business platform that enable transformation and they are:
- Transformation of business process
- Replacing manual operations with Digital Technology
- Transformation of the Customer Experience Journey
Transforming Process
A successful digital transformation means that you have enabled new technology that will pave way for new operating models and business processes. Sending a marketing event via a push notification is not a new process but simply a modern way of repeating something you have already done in the past. This activity signals a completely new process.
TRANSFORMING OPERATIONS
Another key element of a digital transformation is changing the way businesses perform operations. Similar to processes simply introducing new technology does not mean your business has undergone a successful digital transformation. In addition to enabling new platforms you must enable new processes through official change management and introduce new ways of carrying out operations in your business,
TRANSFORMING EXPERIENCES
If you have successfully gone through and transformed your business processes and operations than it is likely that you have already seen a positive impact. As operations and processes are performed daily the results are much more obvious than that of the customer experience. Full Digital Transformation is realised when businesses witness a radical change on how customers interact with their business and how they feel during those interactions.